Case Study Tripadvisor Creates a Package Deal for Global CX Having grown into the world’s largest travel guidance and services organization, T ripadvisor was operating a global patchwork of acquired technologies in support of its robust set of services. Operational inefficiencies crept in and overhead increased over time, leading to the decision to consolidate customer support and telesales with NICE CXone. A rapid implementation quickly produced results, including leadership in customer experience and millions of dollars in savings. CUSTOMER PROFILE ABOUT Tripadvisor is the world’s largest travel guidance platform, helping hundreds of millions of people plan, book and enjoy trips, accommodations, tourist experiences and meals each month. The company and its 5 major brande

Join for free to read