Case Study

Topcon Positioning Systems: Achieving excellent customer experience with NewVoiceMedia

Topcon Positioning Systems: Achieving excellent customer experience with NewVoiceMedia

n Sector: Manufacturing & Technology n Product: ContactWorld for Service n Number of agents: 24 n Nature of call center: Inbound Topcon Positioning Systems deployed NewVoiceMedia’s ContactWorld for Service to create a great customer experience for all. Anticipating customers’ needs with tomorrow’s technology As the world’s largest developer and manufacturer of positioning systems; Topcon’s specialized support agents are on the front line of p

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