n n Sector: Telecoms n n Product: ContactWorld for Service n n Licenses: 60 Calix is a leading global provider of broadband communications, access systems and software. Its product portfolio provides innovative ways for communications service providers to deliver advanced broadband services and value to over 100 million homes and businesses around the world. Calix achieves amazing results with NewVoiceMedia and Salesforce integration. Calix was ready to transform how it delivered vital technical support to more than 2,100 communications service providers. Its service team of more than 60 agents dealt with 6,200 complicated engineer-to-engineer cases each quarter. Its previous support system lacked flexibility, did not support its growth goals and did not deliver a unique custo

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