Prospa’s innovative approach to finance has seen them quickly grow to become Australia’s leading online business lender, fundamentally changing the way that Australians experience finance. Their impressive 95% overall customer satisfaction rating is testament to their success. Business lending is now more accessible than ever. The Prospa team has already grown from 12 people to 47, and will swell to 80 by the end of 2015. Since 2013, NewVoiceMedia’s ContactWorld for Sales has provided the technology for three phone sales teams at Prospa: New Customer Acquisitions, Customer Retention and Channel Partners. Each month these teams make about 8,000 outbound calls and receive 2,000 inbound calls, although this will rise significantly. Why did Prospa choose NewVoiceMedia? When Beau

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