A publication by Playvox Three Steps To Creating A Winning Customer Experience StrategyTable of Contents Your Business Depends On Strong Customer Experience 3 Step 1: Map Out A Seamless Customer Journey 3 Define A Customer Flow Through Your Solution 3 Understand Which Channels Are Used Most Often And Respond Quickly 4 Be Visible 5 Keep The Conversation Going 5 Step 2: Mine Your Data For Opportunities To Improve 6 Segment Customers For Personalization 6 Look For Trouble Spots 6 Monitor For Concerning Speech And Text 7 Step 3: Develop CX Best Practices For Leaders 8 Define The Most Important KPIs 8 Work Toward Real-Time Feedback 9 Recognize And Reward 10 Implement The Right Training 11 How Playvox Can Help 14

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