How to Scale Your Business and Customer Service Program for Maximum Eciency A publication by Playvox5 6 7 7 8 10 11 12 13 14 15 14 17 18 19 19 20 21 21 Content Factors to Consider Before Scaling Your Business Understanding your role in the market Can your team handle growth? Recruit, relocate and upgrade The Importance of Customer Service Hiring the Right Candidates for your Customer Service Team Identify who and what you need Introduce role-play into interviews Looking into personality traits What is a Quality Assurance Program and Why Does it Matter? The QA program defined Why is quality assurance important? Choosing Quality Analysts for your Company An ability to learn quickly An eye for detail Self-motivation and consistent concentration Great communication skills An ability to co

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