How to Build a Successful Omnichannel QA Program (That Actually Works) A publication by Playvox 3 6 10 15 20 23 29 35 Table of Contents Introduction What is Omnichannel and How Can You Benefit? Getting Started Factors to Consider Before Creating Your QA Monitoring Program Building an Omnichannel QA Program Providing Quality Email Support Providing Quality Chat Support Providing Quality Social Media Support Providing Quality Phone Support Creating Consistent Quality Across All Channels Conclusion: Management Determines the Success of Your QA ProgramWhat is Omnichannel and How Can You Benefit? Omnichannel is a key factor in any effective, efficient customer support strategy — but what does it actually mean? Omnichannel isn’t just about offering more than traditional pho

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