5 Elements of a Successful Agent Optimization Strategy A publication by Playvox2 4 5 6 7 8 9 10 Content Superior Agents = Superior Results The Winning Formula Everyone Plays a Role Simplified Tool Set Comprehensive Capabilities Peer Engagement Agent Feedback Loop Third-Party IntegrationThe agent is the center of the customer service universe, as they are the face to your customers and prospects. When they perform well, your customers are happy and they buy more. 84% of companies that work to improve their CX report an increase in their revenue (NTT Ltd.). 73% of companies with above-average customer experience perform better financially than their competitors (XM Institute). Customer-centric companies are 60% more profitable than companies that don’t focus on customers (Deloitte).

Join for free to read