THE VALUE OF VOICE How voice-analytics can drive business profitabilityContents 01 03 02 04 05 Introduction Missing 99% of the picture: the current challenges of call monitoring and analysis From 1% to 100%: monitoring at scale with speech analytics Conclusion: voices worth listening to Beyond risk management and agent performanceThe value of voice 1. aveni.ai INTRODUCTION By 2025, customer service organisations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25% - Gartner F or years now Artificial Intelligence (AI), Natural Language Processing (NLP) and Machine Learning (ML) have offered a tantalising promise of transformation across many an industry. Claims of comprehensive labour saving automation, meaningful insi

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