Risk monitoring transformation at a leading UK bank CASE STUDY sales@aveni.ai aveni.ai linkedin.com/company/aveni-ai Aveni worked closely with one of the UK’s leading banks to transform coverage, speed and accuracy of its second line risk monitoring capabilities. Problem On a monthly basis, this bank has over 500k client interactions. Even with a large team of human assessors, they only have the capacity to monitor and review less than 1% of these interactions. Their existing process of monitoring and oversight was slow, time intensive, and random, with the monitoring team listening to whole, often lengthy, client calls. The bank wanted to test whether machine-based assessment could improve the coverage and efficiency of risk monitoring, oversight and the identification

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