How leading later life lending Adviser Key, realised 6x efficiency gain in call assessment to transform their Quality Assurance approach CASE STUDY sales@aveni.ai aveni.ai linkedin.com/company/aveni-ai Aveni is working closely with Key to transform coverage, speed and accuracy of its call oversight capabilities, improving its ability to identify and support vulnerable customers. The challenge With a customer base of over-55s, Key is acutely aware of the need to support potentially vulnerable customers, with Quality Assurance (QA) forming an important part of this. On a monthly basis, Key handles thousands of client interactions with a typical meeting time of around 90mins. Manual review of these calls by QA teams means only a small portion of these interactions are able to

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