QUALITY ASSURANCE: A COSTLY BOX TICKING EXERCISE OR THE CENTRAL NERVOUS SYSTEM OF YOUR BUSINESS? 10 reasons why your QA process is letting you down and how technology can turn it into an insights and automation goldmine. WHAT’S IN THIS REPORT 01 03 02 04 05 INTRODUCTION HOW SLOW CAN YOU GO 10 examples of why QA processes are so inefficient REGULATORY REQUIREMENTS FOR CHANGE Time for companies to act DARE TO DIGITISE The impact of digital innovation on QA CUSTOMER VOICE AT THE CENTRE OF IT ALL Unlocking voice-driven insights and automation across your organisationQuality Assurance (QA) often has a bad reputation. Many organisations view it as a costly box ticking exercise and rarely see the value of QA. It’s ironic that the very process that is meant to ensure quality within a

Join for free to read