Case study Case Study – NHS East Midlands Strategic Health Authority (SHA) The SHA was seeking to improve workforce fl exibility and to take greater account of employee’s views. It was perceived that this could, in part, be achieved by maximising the benefi ts of the Electronic Staff Record (ESR) system by encouraging the transfer of ownership of information to individual employees. The SHA joined the Acas-managed Innovative Workplaces project and as a result improved the communications between various end user stakeholder groups. This enhanced employee communication and participation and reshaped training and development initiatives all of which assisted the implementation of the new electronic records system (ESR). The outcome was improved communication and participation togeth

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