Case study Case Study – The Health Store This co-operative wholesale and distribution centre for health food goods (with 102 employees) was facing considerable market pressures, poor employee communication and low levels of employee engagement. The Health Store joined the Acas-managed Innovative Workplaces programme and identifi ed its Operations Department as a pilot area for the introduction of changes to help improve levels employee communication and engagement. These changes resulted in the election and training of two employee representatives, the establishment of a joint management and staff forum, improved morale and communications, reductions in absenteeism, disciplinary action and improvements in working practices as a result of suggestions made by the workforce. Case st

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