Case study Seeking the views of employees to take the business forward A case study describing how Acas helped an equipment manufacturing organisation to engage with their employees in order to identify where improvements in employment relations could be made. This led to the development of an action plan clarifying steps to implementing improvements such as improving communication within the organisation. This organisation is a global manufacturer of equipment with three sites in the UK and further sites in the US and Canada. This case study is focused on the organisation’s UK Head Office, where approximately 270 employees – skilled manual, operational and professional – are based. Employees at this site have an average age of 49, an average length of service of nine

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