The Lexmark IT team decided to tackle replacing Siebel first, but leaving Oracle Support would require a third-party support provider
The Lexmark IT team decided to tackle replacing Siebel first, but leaving Oracle Support would require a third-party support provider
3 PagesW E N S CHALLENGE Lexmark aims to be the world’s best global imaging solutions company, delivering “unsurpassed service and products that provide unmatched value in the eyes of our customers.” To support this mission, one of Lexmark’s ongoing initiatives has been to achieve a streamlined end- to-end business process for internal and customer-facing operations. Lexmark’s IT team is fundamental to the success of this, and so it regularly assesses the company’s technology stack, needs, and budget. For over eight years, Lexmark’s call center and services have relied on Oracle’s Siebel CRM solution. The e-commerce section on their site website, through which customers order printers, runs on Oracle ATG Commerce 11.2. Both Siebel and ATG were heavily customized over the years, and beca
