The initial driver that led Merichem to third-party support was purely around cost reduction. The IT team was faced with decreasing budgets.
The initial driver that led Merichem to third-party support was purely around cost reduction. The IT team was faced with decreasing budgets.
2 PagesW E N S CHALLENGE The initial driver that led Merichem to third-party support was purely around cost reduction. The IT team was faced with decreasing budgets because of falling oil prices and needed to do more with less budget. The company was faced with the following challenges brought on by their current relationship with Oracle surrounding their EBS 12.1.3 environment. ? No negotiation possible with Oracle to adjust their pricing structure ? No negotiation on removing products never deployed or no longer utilizing ? Increased dissatisfaction from Oracle support for their 12.1.3 release » Time-consuming process to open a Service Request » Severity 1 issues passed around with little to no ownership » Issue resolution times increased significantly ? Limited opportunity f
