W E N S CHALLENGE A large inventor and technology company implemented Siebel as their in-house sales and field services CRM system, which is fully integrated to their customer facing CRM application — Salesforce. Unfortunately, Oracle stopped their future investment in Siebel enhancements and the company was receiving little extended value from their Oracle investment. With multiple license agreements under Oracle, the support spend continued to drastically increase year over year as the support declined. The company was seeking an alternative support strategy that delivered all services required to maintain Oracle applications and supporting technologies at a cost structure more aligned with its product usage. They had also decided to outsource their IT administration and

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