Case Study

The Collision of CX & EX

The Collision of CX & EX

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Industry Company Size Use Case Product Solutions Learn more at kazoohr.com Goals & OKRs | Recognition | Conversations | Feedback | Incentives CASE STUDY Challenge RBFCU‘s engagement efforts were challenging to manage and even more challenging to measure. Internal surveys revealed a need to focus on recognition amongst RBFCU’s employees. RBFCU had been ineffective in the past with manual processes and realized that with a more formal recognition program, they could also keep a focus on their members as the organization grew. Solution RBFCU used Kazoo’s Recognition & Rewards solution to elevate their member experience program. With the recognition platform in place giving employees visibility of RBFCU’s employee efforts, the awareness of the member experience program went way

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