The eBook GenAI & Top AI Models Transforming CX + EX outlines how enterprises can combine generative AI with Coveo’s AI-Relevance Platform to deliver secure, context-aware, and personalized digital experiences. It emphasizes that while 86% of employees want GenAI at work, success depends on unified, high-quality data rather than LLMs alone. Coveo’s suite includes models like Query Suggestions, Automatic Relevance Tuning, Dynamic Navigation, Smart Snippets, Case Assist, Passage Retrieval, Semantic Encoder, and Relevance Generative Answering. These models power personalization, recommendations, and accurate self-service across commerce, service, websites, and workplace, enabling AI to transform the total experience and drive business-to-person engagement.

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