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ThamesNet halves Switchboard Call Traffic and Cuts Staffing Costs

ThamesNet halves Switchboard Call Traffic and Cuts Staffing Costs

Netcall
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ThamesNet halves switchboard call traffic and cuts staffing costs The Challenge ThamesNet wanted to improve the quality of service provided by the switchboard while simultaneously reducing expenditure, but there were a number of telecommunications issues due to the organisational complexity of each trust and the high call volumes received by the central switchboard. There was difficulty to accurately forecast the operator cover required fo

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