Swale Borough Council cuts overheads with new payment solution

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The Solution Swale introduced Payments, the speech automated payment service, to allow customers to make payments over the phone 24x7. The service accepts various card types and callers are easily and simply routed through the system. Residents quickly adopted the automated payment line, with almost 25% of all payment calls being handled within the first 5 months, freeing up live agents to focus on more complex calls. Swale Borough Coun

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Swale Borough Council cuts overheads with new payment solution

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