Case Study

Devon And Cornwall

Devon And Cornwall

Pages 2 Pages

Devon & Cornwall Constabulary substantially reduces response times and improves resource efficiency The Challenge Devon & Cornwall Constabulary call centre has 154 full-time equivalent staff members with multiple shift patterns. QMax is in use in the emergency 999 call handling, non-emergency and crime recording sections of the centre. Mark Schofield, Contact Centre Manager at the Force, said, “We looked at several different Workforce Manag

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