On The n ice S OluTi On “From the moment of implementation, we saw how we’d achieve solid benefits from NICE Nexidia and its actionable recommendations.” Helena Ghidelli de Abreu Head of Digital Voice c u STOmer Pr Ofile Business Process Outsourcing Web Si Te www.atento.com lO caT i On Throughout Brazil b u Sine SS need • Efficient quality management • Customer satisfaction • Optimized productivity • Actionable analytics n ice S Olu Ti On S • Quality Central • Nexidia Analytics The imP ac T • 51.4% QA workflow automation • 40% increase in productivity • 2x – 3x more analyzed interactions • 14% improvement in AHT • 79% increase in customer NPS Atento Latin America’s Largest BPO Turned to NICE for Customer Service Transformation AbOuT ATENTO Atento is the largest business process outso

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