Case Study Customer Profile Business Process Outsourcing Website www.csu.com.br Location Belo Horizonte, Pernambuco São Paulo, Brazil Business Needs • Operational efficiency • Quality assurance • Customer satisfaction NICE Solutions • Nexidia Analytics • NICE Quality Central TM The Impact • The equivalent of 3 FTEs in savings • 100% interaction capture • Automated analysis and quality assurance workflows • Average interaction analysis time reduced by 80% • First-of-its-kind independent quality assurance monitoring services Leading BPO Develops First-of-a-Kind QA Service Based on Comprehensive Analytics About CSU CSU is a leading business process outsourcer in the Brazilian high-tech service market, offering customer relations and transaction services, including dat

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