A leading Australian telecommunications giant serving over 10 million customers daily achieved a 96% SLA resolution rate for Tier 2 tech support through a dedicated support model implemented by 247.ai. By employing the TEX Model and dedicated management, 247.ai transformed the client’s Tier 2 tech support operations, emphasizing personalized, customer-centric experiences across mobile, internet, and enterprise solutions. This strategic realignment enhanced performance, ensured faster issue resolution, and strengthened emotional connections with customers, showcasing 247.ai’s expertise in delivering high-quality, efficient telecom support services.

Join for free to read