247.ai helped a leading global telecom giant achieve an 84% Net Promoter Score (NPS) by implementing WhatsApp as a primary customer support channel. This solution enabled real-time, bilingual support, specifically engaging Spanish-speaking customers. Leveraging 247.ai Agent Services, the telecom provider enhanced customer experience across its mobile, broadband, television, and enterprise offerings. The WhatsApp integration improved accessibility and responsiveness, strengthening customer satisfaction and reinforcing the company’s position as a telecommunications powerhouse with a vast, diverse customer base.

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