247.ai partnered with a leading American telecom provider to bridge the performance gap between voice and chat support channels. The chat resolve rate lagged behind voice by over 10%, prompting 247.ai to deploy CX Services with skilled chat agents and tailored strategies. By enhancing agent training, optimizing workflows, and leveraging advanced tools, 247.ai successfully elevated chat support resolution rates to match or surpass voice support. This improved customer experience across mobile, broadband, and enterprise solutions, demonstrating 247.ai’s expertise in delivering consistent, high-quality support.

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