SYKES’ END-TO-END SOLUTION HELPS A TRAVEL-BOOKING GIANT’S CX SOAR Customer service in the travel industry requires a unique strategy — customers are making major purchase decisions, may be far from home and are at the mercy of transport delays and cancellations, among other high-stress circumstances. See how SYKES’ innovative suite of solutions elevated a brand’s customer experience, accounting for caller sentiment, issue urgency and significant volume changes during peak seasons. Our Brand Partner SYKES’ brand partner is one of the most recognized names in travel-booking sites, with an extensive brand portfolio that includes some of the world’s most trusted online travel brands. Users across the globe rely on this site to book flights, car rentals, hotel stays and entertainment expe

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