Supporting McDonald’s on their employee engagement journey CHALLENGE McDonald’s had historically run an employee satisfaction survey but wanted to move to one that was more engagement-focussed. This formed part of a large business turnaround plan for McDonald’s, which could only be delivered through engaged people. Meeta Zakharia, Corporate HR Officer at McDonald’s Restaurants, explains: Global restaurant chain McDonald’s commissioned ETS to devise and run a new employee survey. This was to be rolled out to its 85,000 UK employees across its offices and some 1,200 restaurants around the country. Case study We recognised that a great employee experience is about far more than just employee satisfaction, it is about engagement. Whilst satisfied employees may stay with us and do a sat

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