CASE STUDY 4191 Fayetteville Rd. Raleigh, NC 27603 T 877 432 9076 info@telehealth.com www.telehealth.com The Challenge The switch to value-based reimbursements has turned the traditional model of healthcare reimbursement upside down. This is causing hospitals to look at the patient experience as a way to differentiate their facility, and as a metric in the overall value of care they deliver. In today’s new reimbursement model, patient entertainment is playing a much larger role and becoming increasingly more important as a tool for driving the patient experience. Additionally, there is a growing body of research that links patient happiness and decreased stress levels to improved healing. Steward Health Care System began to look at the use of state-of-the-art television technology t

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