ChurnZero Untappd Success Story www.churnzero.net Standardized Journeys and NPS Help with Customer Onboarding and Health Monitoring The Overview Untappd is a growing technology platform that allows consumers to ‘check in’ and share which beers they are currently enjoying. Besides creating a tight-knit community of beer enthusiasts, Untappd’s mobile application allows for tens of thousands of businesses to promote and publish their beverage menus. By bringing together enthusiasts and businesses, Untappd is advancing the global beverage industry while helping users discover their next great beer. The Challenges Untappd’s Customer Success team had the following challenges: • Untappd’s Customer Success team lacked a centralized ‘home’ to work out of. It was a struggle to k

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