Social Services Agencies Dramatically Impact Social Worker Retention with Mobile App. Social Services Agencies Dramatically Impact Social Worker Retention with Mobile App. In any social services agency, social worker retention is fundamental to maintaining case continuity, delivering high service levels, preserving institutional knowledge, and keeping caseloads manageable. But successfully retaining skilled social workers can be an ongoing challenge, especially in protective services, where each day workers face emotionally draining work, heavy caseloads, and hours of paperwork. The Administration for Children and Families reports that social worker turnover is as high as 90% in some jurisdictions. 1 In order to increase retention under these conditions, agencies need to contro

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