Beaufort County DSS Reduces Turnover with Mobile Software for Social Services Mountains of paper files and antiquated business processes were interfering with Beaufort County DSS social workers’ work to protect children and adults. After implementing Northwoods’ solution, social workers are saving 2-3 hours each day on documentation to spend more quality time with families and complete documentation in real time. The agency has reduced turnover by 13%, and reduced office supply expenditures by 75%. Business Need Like protective services agencies across the country, the Beaufort County Department of Social Services (DSS) social work unit was challenged by an antiquated system and business processes, materializing in stacks of paper files and sticky notes that meant social wo

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