Mobile App Helping Crow Wing County Social Workers Spend More Time With Families Faced with complex cases, budget constraints, and hiring restrictions, Crow Wing County Community Services wanted to help mobile social workers manage overwhelming amounts of paperwork so they could devote more time to families. After implementing Northwoods’ solution, workers are spending more face- to-face time with clients, which has improved morale and workers’ ability to protect and strengthen families. Business Need Like many county agencies across the country, Crow Wing County was hit hard in the 2008 recession with reduced federal funding and five years of levy reductions. The challenge was coupled with a steady increase in caseloads and case complexity in children and family services, m

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