Skipton Building Society were looking to develop consultative sale skills, optimise performance and drive an improvement in the customer experience.
Skipton Building Society were looking to develop consultative sale skills, optimise performance and drive an improvement in the customer experience.
2 PagesT: +44 (0) 1280 820 780 E: enquiries@bigrockhq.com W: www.bigrockhq.com Delivering Service Excellence Building Strong Customer Relationships Training Journal Award Finalists in 2 categories: Best Commercial Programme & Best Training Partnership CHALLENGE SOLUTIONS Skipton Building Society were looking to; • Develop consultative sale skills, optimise performance and drive an improvement in the customer experience. • Optimise Advisers’ capabilities to build and sustain long term customer relationships based on trust and consistent excellence. • Bring about a shift in sales and management culture from a numbers centric approach to one where the customer takes priority. • Implement a consistent value proposition and a best practice approach for customer conversations that puts the custom
