Landsec were looking to optimise the experience of their customers, communities, partners and fellow colleagues.
Landsec were looking to optimise the experience of their customers, communities, partners and fellow colleagues.
2 PagesT: +44 (0) 1280 820 780 E: enquiries@bigrockhq.com W: www.bigrockhq.com Creating Experiences Embedding a Customer Centric Culture CHALLENGE SOLUTION Landsec were looking to optimise the experience of their customers, communities, partners and fellow colleagues. The aim was to give employees the mindset, processes and skillset to deliver their brand idea of “Everything is experience”. Landsec asked Bigrock to design and deliver a cultural change programme for the whole organisation that would help leaders, managers and team members breakdown silos and overcome their inhibitions to create a mass mindset for innovation and customer excellence. After all colleagues had attended the 2-day workshops, it was time to take it local. Bigrock were asked to design practical, localised events th
