T: +44 (0) 1280 820 780 E: enquiries@bigrockhq.com W: www.bigrockhq.com Implementing Best Practice Getting Results 56% Increase in Sales 69% Overall Performance Improvement CHALLENGE SOLUTION Aviva UK was looking to optimise the excellence of their most senior distribution team; including Key Account Managers (KAMs), Strategic Account Managers (SAMs), Global Account Directors (GADs) and all managers and leaders within the UK Strategic Partnerships team. They wanted to ensure that their best were working as one team, following an agreed best practice model. Chosen by KnowledgePool (an independent Managed Service Provider) as the consultancy best placed to meet Aviva’s challenge, Bigrock designed a series of programmes to show delegates how to utilise best practice models to operate a

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