Advertorial sponsored by Change Healthcare, an ACHE Premier Corporate Partner Silver Linings: Revenue Recovery Strategies in an Economic Downturn How one hospital adapted to financial pressures and optimized revenue cycle operations during the pandemic. “ We really took this opportunity to look at our older accounts and clean up as much as we possibly could, knowing that eventually patients will come back. And when they do, we’ll have a lot healthier revenue cycle coming out of the pandemic.” —Kevin Hanson Director, Patient Financial Services Grays Harbor Community Hospital Aberdeen, Wash. It has been said, “no mission, no margin,” knowing that the hospital has to be open to serve its patients and the commu- nity. Yet, the financial pressures hospitals faced at the onset of the CO

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