This SAP case study details how SIKO KOUPELNY a.s., a large kitchen and bath retailer operating across multiple European countries, addressed significant challenges in unifying fragmented customer data and extending its on-premise retail solution to offer seamless omnichannel services. By migrating to SAP Commerce Cloud, supported by SAP Services and Support and SAP Integration Suite, SIKO KOUPELNY achieved remarkable results. The implementation led to better customer experiences, improved system performance, increased operational efficiency, and a significant boost in revenues. Furthermore, the cloud-based solution provided enhanced scalability to support continued growth and faster access to vital innovations, empowering their sales and service teams to deliver superior customer interact

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