How an EMEA-located BPO Harnessed Five9 to Deliver Cutting-edge Results for Clients. ICON Communications Centres s.r.o. is a multilingual business process outsourcer (BPO) headquartered in Prague, Czech Republic. Specializing in tailor-made contact center services, ICON provides technical support, sales, and customer care services for brands across a multitude of sectors. Its clients usually have a global footprint and are either seeking to expand into new international markets or are wanting to centralize operations from a single hub. ICON’s bespoke solutions are delivered 24/7 365 days a year, by 300 highly trained agents in over 30 languages at a native level. ICON is internationally recognized by multiple leading industry awards bodies for its commitment to technol

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