A Singapore public transport operator dependent on manual processes and spreadsheets struggled with poor asset tracking, siloed teams, and slow response times. Aspire Systems implemented ServiceNow, introducing automated workflows, IT service and asset management, and mobile connectivity. The solution delivered real-time dashboards, AI-based field service case assignment, automated scheduling, and instant notifications for malfunctioning assets. Results included faster resolutions, on-the-go approvals, improved tracking, and 30% higher productivity, saving field agents up to 4 hours per task and boosting performance by 51% with analytics.

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