CASE STUDY American Central Transport (ACT) has tasked every employee to take responsibility for the satisfaction of the company’s professional drivers. Regardless of primary job responsibilities, “taking stress off the driver” is built-in to the job description. That’s why company drivers feel welcome in the ACT offices. But for drivers that are over 1000 miles away and more naturally shy, WorkHound presents a simple communication solution. “We know that an open door policy doesn’t matter,” said Brian Matthews, VP of Operations. “In the social media age, WorkHound is easy because it just takes a quick text for a driver to get their concerns off their chest. And because it’s documented, we can make sure it doesn’t happen again.” ACT began as a small flatbed trucking company in 1926 a

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