A global HR consulting firm faced challenges with siloed departments, poor integrations, complex tools, lack of local language support, and inconsistent service delivery. Aspire Systems implemented ServiceNow Customer Service Management with the San Diego release, delivering a modern UI, automated workflows, and smooth JIRA integration. Agents gained tailored workspaces, interactive dashboards, and SSO login, while service portals and knowledge bases improved ease of use. The result was a 5.5x increase in active users, 28% higher agent productivity, reduced licensing costs, seamless collaboration, and 24/7 consistent support.

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