A Finnish pulp and paper manufacturer with over 20,000 employees struggled with repetitive manual processes, long issue resolution times, and poor customer satisfaction. Aspire Systems implemented ServiceNow’s Service Portal to centralize issue resolution, automate workflows, and improve productivity. Customized design elements aligned with the client’s standards, while features like catalog-based service requests, automated fulfillment, and real-time agent assignment streamlined operations. The portal enabled faster resolutions, eliminated errors, improved accessibility, and boosted productivity, while enhancing customer experience with a modern, efficient platform.

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