Global IT Service Desk Operations for a Leading Wireless Distributor One of the world's largest distributors of mobile phones, supporting the global wireless telecommunications and data industry by providing quickly deployable, flexible and cost effective solutions. Our customer has presence in over 25 countries with over 3000 employees working from distributed locations. Their Global Service Desk (GSD) is set up in Dubai providing IT Infrastructure and Application Support, for systems and business applications respectively. Few reasons that prompted our customer to look at outsourcing options for their application maintenance and infrastructure management needs: After a long evaluation process in areas such as Application Development, Microsoft Technologies, IT Infrastructure managem

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