A Finnish pulp and paper manufacturer with 20,000 employees faced bottlenecks from manual processes, poor product categorization, and high overhead costs. Aspire Systems implemented the ServiceNow Service Catalog to centralize and automate product requests. The new platform grouped catalog items, provided detailed descriptions, and automated approvals and workflows, enabling users to request products from a single portal. This streamlined operations, reduced manual effort, cut costs, and improved transparency. Key benefits included self-service capabilities, faster fulfillment, and better visibility into requests and application status.

Join for free to read