Samsung improved NPS by 50+ points with Facebook Messenger CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com What we’re doing today with our community, channels, and automation is only the start of where we’ll be in the next couple of years. We want to set the industry standard, and we’re on the verge of real innovation with support from Khoros. Manager for Customer Care Samsung Benelux Ruben LowensteinWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Samsung Benelux wanted to build something that didn’t exist yet: they wanted to transform their traditional contact center into a digital-first, data-driven contact center. They started building their vision with their previous vendor, but that vendor didn’t h

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