How Sony Europe doubled agent efficiency with Khoros CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Sr Officer Online Customer Touchpoints, Sony Europe Olivier Raeymakers Khoros delivers incredibly useful social media analytics, and we’re able to easily pull them into our wider reporting system that links data from all Sony Europe departments.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Sony Europe delivers creative entertainment across the continent. For a number of years, they employed a third-party agency to manage their social media accounts and assist with marketing campaigns. But the vendor didn’t engage in social customer service, relying instead on an escalation workflow t

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