How Facebook Messenger helped Swisscom create happy customers during a technical incident CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Social Media Manager, Swisscom AG Joel Viotti Thanks to Khoros Care, we were able to immediately analyze customer feedback for insights and prioritize the incoming posts to give us an overview of how each segment was talking about the incident. Our direct connection to customers allowed us to check whether the problems could be resolved or not.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Swisscom is the leading telecommunications company in Switzerland, offering mobile service, fixed network, Internet, and digital TV solutions for millions of r

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